Privacy Policy

Effective Date: January 1, 2026

Last Updated: January 1, 2026

1. Introduction and Commitment to Privacy

Welcome to the 77phq Privacy Policy. At 77phq ("we," "us," "our," or "the Company"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect the personal data of users ("you," "your," or "Player") who access or use our online casino and sports betting platform located at https://77phq.cam (the "Platform").

77phq operates in compliance with the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173), its implementing rules and regulations, and all applicable Philippine data protection laws. We are registered with the National Privacy Commission of the Philippines and adhere to internationally recognized data protection standards to ensure your information remains secure and confidential.

By registering an account, accessing the Platform, or using our services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, please do not use our Platform and contact our Data Protection Officer to request account deletion.

2. Information We Collect

To provide you with a secure, personalized gaming experience and comply with legal obligations, 77phq collects various categories of personal information through different methods:

2.1 Information You Provide Directly

When you register for an account or interact with our Platform, you voluntarily provide the following information:

• Registration Data: Full legal name, date of birth, gender, residential address (including barangay, city, province, and postal code), email address, mobile phone number, and nationality.
• Identity Verification Documents: Government-issued identification such as Philippine Passport, Driver's License, UMID, PhilSys ID, or other valid documents containing your photograph and signature for Know Your Customer (KYC) compliance.
• Financial Information: Payment method details including GCash account information, Maya account details, bank account numbers, bank statements, and transaction history necessary for processing deposits and withdrawals.
• Communication Data: Any information you provide when contacting customer support, participating in surveys, providing feedback, or communicating with us via email, live chat, or phone, including complaint details and resolution records.
• Marketing Preferences: Your consent preferences for receiving promotional communications, newsletters, bonus offers, and marketing materials via email, SMS, or push notifications.

2.2 Information Collected Automatically

When you access or use the 77phq Platform, we automatically collect certain technical and usage information through cookies, server logs, and similar technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, UDID, or similar), and mobile network information.
• Usage Data: IP address, login and logout timestamps, pages visited, games played, betting history, transaction amounts, session duration, navigation patterns, referring URLs, and interaction with Platform features.
• Location Data: Approximate geographic location derived from your IP address to ensure compliance with jurisdictional restrictions and to provide location-appropriate content and services.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, and similar technologies to maintain session state, remember preferences, analyze usage patterns, and prevent fraud.

2.3 Information from Third Parties

We may receive personal information about you from third-party sources, including:

• Payment Processors: Transaction verification data from GCash, Maya, banks, and other payment service providers to confirm deposit and withdrawal transactions.
• Identity Verification Services: Verification results from third-party KYC and anti-money laundering (AML) service providers to confirm your identity and assess risk.
• Game Providers: Gaming activity, bet history, and account balance information from our licensed game suppliers including Pragmatic Play, PG Soft, JILI Gaming, Evolution Gaming, and other platform partners.
• Fraud Prevention Services: Fraud risk scores, device fingerprinting data, and behavioral analytics from specialized security vendors to protect against fraudulent activity and account takeover.

3. How We Use Your Information

77phq processes your personal information for specific, legitimate purposes necessary to operate our Platform and provide gaming services. We use your data for the following purposes:

3.1 Account Management and Service Delivery

• Creating, maintaining, and managing your player account
• Authenticating your identity and verifying account access
• Processing deposits, withdrawals, and other financial transactions
• Managing your gaming wallet balance and transaction history
• Providing access to casino games, sports betting, and promotional features
• Tracking your gaming activity, preferences, and loyalty status
• Responding to customer support inquiries and resolving disputes

3.2 Legal Compliance and Security

• Verifying your age and eligibility to participate in online gambling (21+ requirement in the Philippines)
• Conducting Know Your Customer (KYC) and anti-money laundering (AML) checks as required by Philippine law
• Preventing fraud, unauthorized transactions, money laundering, and other illegal activities
• Detecting and preventing multiple account creation, bonus abuse, and terms violations
• Complying with legal obligations, court orders, and requests from regulatory authorities
• Maintaining audit trails and records for regulatory reporting purposes
• Implementing responsible gaming measures including self-exclusion and deposit limits

3.3 Platform Improvement and Analytics

• Analyzing usage patterns to improve Platform functionality, user experience, and game offerings
• Conducting market research and statistical analysis to understand player preferences
• Testing new features, games, and promotional campaigns
• Optimizing website performance, loading speeds, and mobile responsiveness
• Troubleshooting technical issues and providing software updates

3.4 Marketing and Communications

• Sending promotional offers, bonus notifications, and exclusive deals tailored to your interests
• Communicating important account updates, policy changes, and service announcements
• Notifying you about new game releases, tournaments, and special events
• Conducting customer satisfaction surveys and collecting feedback
• Personalizing content and recommendations based on your gaming preferences

You may opt out of marketing communications at any time by adjusting your account settings or clicking unsubscribe links in promotional emails. Please note that you will continue to receive transactional and account-related communications necessary for Platform operation.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing required to fulfill our Terms and Conditions, provide gaming services, and execute financial transactions.
• Legal Obligation: Processing necessary to comply with Philippine gaming regulations, KYC/AML requirements, tax reporting obligations, and other legal mandates.
• Legitimate Interests: Processing necessary for fraud prevention, security monitoring, platform improvement, and business operations, provided such interests do not override your fundamental rights and freedoms.
• Consent: Processing based on your explicit, informed consent for marketing communications, cookies, and optional data collection activities.

5. How We Share Your Information

77phq does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients for legitimate business and legal purposes:

5.1 Service Providers and Business Partners

• Payment Processors: GCash, Maya, banks, and payment gateways to process deposits, withdrawals, and verify transactions
• Game Providers: Pragmatic Play, PG Soft, JILI Gaming, Evolution Gaming, and other licensed suppliers to deliver gaming content and track gameplay
• Cloud Hosting Services: Third-party data centers and cloud infrastructure providers for secure data storage and Platform hosting
• Identity Verification Services: KYC and AML compliance providers to verify your identity and assess risk
• Customer Support Tools: Helpdesk software and live chat platforms to manage support inquiries efficiently
• Analytics and Marketing Services: Analytics platforms, email service providers, and advertising networks to measure campaign effectiveness and deliver personalized content

5.2 Legal and Regulatory Authorities

We may disclose your personal information to government agencies, law enforcement, regulatory bodies, and courts when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests
• Investigate and prevent fraud, money laundering, or other illegal activities
• Enforce our Terms and Conditions and protect our legal rights
• Protect the safety, rights, and property of 77phq, our users, and the public

5.3 Corporate Transactions

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization, subject to the same privacy protections outlined in this Policy.

6. Data Security and Protection Measures

77phq employs industry-leading technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

• Encryption: All data transmitted between your device and our servers is protected using SSL/TLS encryption protocols. Sensitive data stored in our databases is encrypted using AES-256 encryption standards.
• Access Controls: Role-based access controls ensure that only authorized personnel with legitimate business needs can access personal information. All access is logged and monitored.
• Network Security: Firewalls, intrusion detection systems, and regular security audits protect our infrastructure from external threats and cyberattacks.
• Secure Data Centers: Personal information is stored in certified data centers with 24/7 monitoring, physical security controls, and backup systems.
• Employee Training: All 77phq staff members undergo data privacy and security training and are bound by strict confidentiality obligations.
• Regular Security Assessments: We conduct periodic penetration testing, vulnerability assessments, and third-party security audits to identify and address potential weaknesses.

While we implement robust security measures, no system is entirely immune to security breaches. In the unlikely event of a data breach affecting your personal information, we will notify you and the National Privacy Commission in accordance with Philippine law and take immediate remedial action.

7. Data Retention

77phq retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Account Data: Retained for the duration of your account's active status plus six months following account closure
• Transaction Records: Retained for a minimum of five years after the transaction date to comply with financial record-keeping requirements under Philippine law
• KYC Documentation: Retained for a minimum of five years following account closure to comply with anti-money laundering regulations
• Marketing Communications: Retained until you withdraw consent or request deletion, after which your contact information is suppressed from marketing databases
• Legal and Dispute Records: Retained for the duration of any legal proceedings plus applicable statute of limitations periods

After applicable retention periods expire, we securely delete or anonymize your personal information in accordance with our data retention and destruction policies.

8. Your Privacy Rights and Choices

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request access to your personal information held by 77phq. We will provide you with a copy of your data in a clear, understandable format within 15 days of your request. You can access your account information at any time by logging into your 77phq account dashboard.

8.2 Right to Correction

If you believe that any of your personal information is inaccurate, incomplete, or outdated, you have the right to request correction or updating. You can modify certain information in your account settings, or contact our Data Protection Officer to request corrections that require administrative assistance.

8.3 Right to Deletion

You have the right to request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes it was collected, when you withdraw consent for optional processing, or when you request account closure. We will delete or anonymize your data within 30 days unless retention is required by law.

8.4 Right to Data Portability

You have the right to request that your personal information be provided to you in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service provider if you choose to do so.

8.5 Right to Object

You have the right to object to certain processing activities, including marketing communications, profiling, and processing based on legitimate interests. You can opt out of marketing communications through your account settings or by contacting our Data Protection Officer.

8.6 Right to File a Complaint

If you believe that 77phq has violated your privacy rights or failed to comply with data protection laws, you have the right to file a complaint with the National Privacy Commission of the Philippines. You can submit a complaint online at www.npc.gov.ph or contact them by mail at NPC Secretariat, Los Banos, Laguna, Philippines.

9. Data Protection Officer and Contact Information

77phq has designated a Data Protection Officer (DPO) to oversee our compliance with Philippine data protection laws and to respond to privacy inquiries and requests from data subjects.

Data Protection Officer Contact:

Email: [email protected]

Mailing Address: 77phq Data Protection Officer, [Office Address], Manila, Philippines

Response Time: We aim to respond to all data protection inquiries and rights requests within 15 business days.

10. Cookies and Tracking Technologies

77phq uses cookies, web beacons, and similar tracking technologies to enhance your user experience, maintain session information, analyze usage patterns, and prevent fraud:

10.1 Types of Cookies We Use

• Essential Cookies: Required for basic Platform functionality, such as authentication, session management, and security. These cookies cannot be disabled.
• Preference Cookies: Remember your settings and preferences, such as language selection and account theme, to personalize your experience.
• Analytics Cookies: Track usage patterns, page views, game performance, and player behavior to help us improve the Platform and understand user needs.
• Marketing Cookies: Used for retargeting and personalized advertising to deliver relevant content and promotional offers.

10.2 Cookie Management

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling essential cookies may impact Platform functionality and your ability to access certain features. For more information about managing cookies, visit www.allaboutcookies.org or your browser's help documentation.

11. Third-Party Links and Services

The 77phq Platform may contain links to third-party websites, services, and applications that are not operated by 77phq. This Privacy Policy applies only to 77phq's collection and use of personal information. We are not responsible for the privacy practices of third-party services, and we encourage you to review their privacy policies before providing any personal information or conducting transactions through their platforms.

12. International Data Transfers

While 77phq is primarily based in and serves the Philippine market, some of your personal information may be transferred to, stored in, or processed in countries outside the Philippines as part of our cloud hosting, payment processing, and game provider infrastructure. By using 77phq, you consent to the transfer of your personal information to countries that may have different data protection standards than the Philippines. We ensure that all international transfers include appropriate contractual safeguards and comply with Philippine data protection laws.

13. Changes to This Privacy Policy

77phq may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top of this document indicates when this policy was most recently modified. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. If we make material changes to this policy, we will notify you by posting a prominent notice on our Platform or sending you an email notification. Your continued use of the Platform after changes become effective constitutes your acceptance of the updated Privacy Policy.

14. Privacy Policy for Minors

The 77phq Platform is intended for adults aged 21 and older in the Philippines. We do not knowingly collect personal information from individuals under the age of 21. If we discover that we have collected information from a minor, we will immediately delete such information and terminate the associated account. If you are aware that a minor has provided personal information to 77phq, please contact our Data Protection Officer immediately at [email protected].

15. Philippine Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of the Philippines, specifically the Data Privacy Act of 2012 and its implementing rules and regulations. Any disputes arising out of or relating to this Privacy Policy shall be resolved exclusively in the courts of Manila, Philippines. By accepting this Privacy Policy, you consent to the jurisdiction and venue of Philippine courts.

16. Additional Information and Clarifications

What we DO with your information: We use your personal data to provide secure gaming services, process financial transactions, verify your identity and age, prevent fraud and money laundering, comply with legal obligations, improve our Platform, personalize your experience, and send you important updates and promotional offers when you've consented to marketing communications.

What we DON'T do with your information: We never sell, rent, or share your personal information with third-party marketers. Your data is used solely for operating your 77phq account, processing transactions, and providing customer support. We don't send unsolicited promotional emails unless you've opted in to receive them (and you can unsubscribe anytime).

For complete details about our data practices, collection methods, retention periods, and your rights under Philippine data privacy laws, please review our comprehensive Privacy Policy page. If you have questions about how your data is handled, our support team is always available to explain our practices in detail.